Payment Policy

This Payment Policy explains how Outback Shipping Containers LLC ("Outback Shipping Containers," "we," "us," or "our") accepts and processes payments for orders placed through https://shippingcontainersoutback.com. By placing an order with us, you agree to the payment terms described below. Our goal is to make paying for your shipping container simple, secure, and transparent. When you place an order, you select a payment method at checkout, we verify the transaction, and — once payment is confirmed — we begin processing your order for fabrication, staging, or delivery. Full pricing, taxes, delivery fees, and any deposit requirements are disclosed at checkout before you authorize payment.

We accept the following payment methods for orders placed in the United States: major credit and debit cards including Visa, Mastercard, American Express, and Discover; bank wire transfers (domestic USD wires); ACH (e-Check / electronic bank transfer) payments; and financing through our approved third-party lending partners for qualified buyers. For established commercial accounts, we also offer Net 15 and Net 30 invoicing terms subject to credit approval. All transactions are processed in United States Dollars (USD). We do not currently accept cash, personal checks by mail, cryptocurrency, gift cards, or foreign currency. If your preferred method is not listed, please contact our sales team at +1 (346) 503-5478 before placing your order.

All prices displayed on shippingcontainersoutback.com, all invoices, and all payment transactions are denominated in United States Dollars (USD). Customers paying with a card issued outside the United States may be subject to foreign transaction fees, currency conversion charges, or exchange rate differences imposed by their card issuer or bank. Outback Shipping Containers LLC is not responsible for third-party bank fees, currency conversion costs, or exchange rate fluctuations.

Applicable sales tax is calculated automatically at checkout based on the delivery address you provide, in accordance with U.S. state and local tax laws. Delivery fees, freight surcharges, permit fees (where applicable), and modification charges are itemized on your order summary before you authorize payment. For a complete explanation of how sales tax is calculated and collected, please review our Sales Tax Policy. There are no hidden fees — the total shown at checkout is the total you pay.

Protecting your payment information is a top priority. All credit and debit card transactions are processed through PCI-DSS compliant payment gateways operated by certified third-party processors. Outback Shipping Containers LLC does not store full credit card numbers, CVV codes, or complete bank account details on our servers. Card data is tokenized at the point of entry and transmitted directly to the processor. Our payment infrastructure is regularly audited and monitored for vulnerabilities to meet or exceed industry standards.

Our entire website, including the checkout page and every form that collects personal or payment information, is secured with 256-bit SSL/TLS encryption. You can verify this by looking for the padlock icon and the "https://" prefix in your browser's address bar. All data transmitted between your device and our servers — including your name, contact information, delivery address, and payment credentials — is encrypted in transit to prevent interception by unauthorized parties.

To protect our customers and prevent fraudulent transactions, all orders are subject to automated and manual review. Our fraud prevention systems evaluate factors including billing and shipping address consistency, IP geolocation, order value, and known fraud patterns. Orders flagged for further review may be temporarily held until we can verify the transaction. We may contact you by phone or email to confirm order details, request a photo ID, or ask for additional documentation such as proof of funds for large wire transfers. If verification cannot be completed, we reserve the right to cancel the order and issue a full refund of any amount collected.

When you submit an order, we authorize (or "hold") your selected payment method for the full order total, including the container price, delivery fees, applicable taxes, and any customization or modification charges. For card payments, funds are typically captured at the time the order is accepted and confirmed. For bank wire and ACH payments, orders are confirmed only after the funds have cleared into our account. For custom or modified container orders, deposit and milestone payments are authorized according to the schedule set out in the "Deposits, Partial Payments & Payment Schedules" section below.

For standard, unmodified container orders, full payment is due at the time the order is placed. For custom-modified container orders (including container homes, offices, cold storage builds, and specialty modifications), payment is structured as follows: 50% non-refundable deposit at order confirmation; 40% at fabrication completion; and the remaining 10% due prior to delivery. For bulk orders of five (5) or more containers, the schedule is 30% deposit at order confirmation, 60% at staging, and 10% prior to delivery. Deposits become non-refundable once fabrication has begun or containers have been reserved and taken out of general inventory. All applicable schedules are disclosed and agreed to in writing before an order is confirmed.

Established commercial accounts and approved buyers may receive an itemized invoice by email. Each invoice includes the order number, a description of the goods and services, the total amount due, applicable taxes, the payment due date, and the wire/ACH remittance instructions. Invoices may be paid by bank wire transfer, ACH, or credit/debit card (a card processing surcharge may apply where legally permitted and disclosed in advance). To apply for a commercial account or Net 15 / Net 30 terms, contact our sales team at +1 (346) 503-5478 or sales@outbackshippingcontainers.com.

Unless otherwise agreed in writing, payment deadlines are: card payments are due at checkout; bank wire and ACH payments must be initiated within seventy-two (72) hours of order confirmation and received within five (5) business days; deposit invoices are due within five (5) business days of issuance; milestone payments are due on the date specified in your order agreement; and Net-terms invoices are due within the number of days specified (Net 15 or Net 30) from the invoice date. Orders for which payment is not received by the applicable deadline may be placed on hold or cancelled at our discretion, and any non-refundable deposits may be forfeited.

If your payment is declined, reversed, or otherwise fails to complete, your order will not be processed and no goods will be reserved or shipped. Common reasons for declined payments include insufficient funds, incorrect card details, expired cards, billing address mismatches, daily transaction limits, and fraud filters imposed by your bank or card issuer. If a payment fails, please contact your bank or card issuer first, then reach out to our team at +1 (346) 503-5478 or sales@outbackshippingcontainers.com so we can help you complete the transaction. If a previously successful payment is later reversed (for example, by ACH return or bank recall), we may pause fabrication, hold delivery, or cancel the order until the balance is settled.

We take payment disputes seriously and always encourage customers to contact us first at sales@outbackshippingcontainers.com or +1 (346) 503-5478 before initiating a chargeback with their card issuer. Most issues — including delivery timing, product condition, and billing questions — can be resolved quickly through our customer support team. If a chargeback is filed, we will respond with supporting documentation including the signed order confirmation, delivery records, communications, and any inspection reports. Fraudulent or unwarranted chargebacks may result in the cancellation of related orders, the recovery of shipped goods, and the reporting of the transaction to relevant authorities. Chargeback outcomes are ultimately decided by the issuing bank and card network.

Outback Shipping Containers LLC has a zero-tolerance policy for fraudulent transactions. Any order suspected of being placed with a stolen card, unauthorized bank account, false identity, or fraudulent business credentials will be cancelled, and the associated funds will be refunded through the original payment method after our verification process. Confirmed fraudulent activity may be reported to the card networks, the issuing bank, the Federal Trade Commission (FTC), the Internet Crime Complaint Center (IC3), and applicable law enforcement agencies. We cooperate fully with fraud investigations initiated by financial institutions and government authorities.

If you accidentally submit a duplicate payment or overpay for an order, please contact us at sales@outbackshippingcontainers.com as soon as possible with your order number and payment reference. We will verify the duplicate or overpayment against our records and issue a refund of the excess amount to the original payment method within five (5) to ten (10) business days of confirmation. In some cases, at your written request, an overpayment may be applied as a credit toward a future order.

Once your payment is successfully processed, you will receive an automated payment confirmation email at the address associated with your order. The email will include your order number, an itemized summary of the goods and services purchased, the total amount charged, the payment method used, and the estimated processing timeline. Please retain this confirmation for your records — it also serves as your official receipt for tax, warranty, and financing purposes. If you do not receive a confirmation within one (1) hour of placing your order, please check your spam folder and then contact us at sales@outbackshippingcontainers.com.

Once payment is confirmed and any required verification is complete, order processing begins. For in-stock, unmodified containers, this typically means preparing the unit for delivery and scheduling transport with our logistics partners. For custom or modified containers, fabrication begins in accordance with the approved specification sheet and payment milestone schedule. You will receive periodic status updates by email, and our team is available to answer questions at any point. Please refer to our Shipping Policy for detailed information on delivery timelines, site requirements, and freight coordination.

Refund eligibility, refund windows, and the process for requesting a refund are governed by our Refund Policy. In general, refunds are issued to the original payment method, and any applicable non-refundable deposits (for custom builds, reserved inventory, or bulk orders) are handled in accordance with the schedule you agreed to at order confirmation. Sales tax collected on a refunded order is refunded proportionally. For full details, deadlines, and instructions, please review our Refund Policy.

Cancellation rights and any associated fees are set out in our Refund Policy and Terms of Service. Standard (unmodified) container orders may generally be cancelled prior to dispatch, subject to any processing or restocking fees disclosed at the time of purchase. Custom or modified container orders may not be cancellable once fabrication has begun, and deposits associated with those orders are typically non-refundable. To request an order cancellation, contact our sales team at +1 (346) 503-5478 or sales@outbackshippingcontainers.com as early as possible.

Qualified buyers may finance their container purchase through our approved third-party lending partners. Financing is subject to credit approval and is generally available on container home and larger custom-build purchases. Personalized rates and terms — including promotional 0% offers where available and longer terms of 12, 24, 60, or 84 months — are provided during the application process. Checking your rate typically involves a soft credit inquiry and does not affect your credit score. See our Financing page for eligibility requirements, application instructions, and disclosures. All financing agreements are between you and the lending partner; Outback Shipping Containers LLC receives the purchase amount directly from the lender.

Established businesses, contractors, and government purchasers may apply for a commercial account with Net 15 or Net 30 invoicing terms. A completed credit application, trade references, and business verification are required for approval. Approved accounts receive invoices via email with payment due within the agreed term. Balances not paid by the due date may be subject to a finance charge of 1.5% per month (18% APR) or the maximum rate permitted by law, whichever is lower. To open a commercial account, contact our sales team at +1 (346) 503-5478 or sales@outbackshippingcontainers.com.

If you have any questions about a payment, a charge on your statement, an invoice, a deposit schedule, or a refund, our customer support team is here to help. You can reach us by phone at +1 (346) 503-5478 during business hours (Monday through Friday, 8:00 AM to 6:00 PM Central Time), by email at sales@outbackshippingcontainers.com, or through the Contact page on our website. For the fastest response, please include your order number, the payment date, and a brief description of the issue.

We may update this Payment Policy from time to time to reflect changes in accepted payment methods, applicable law, industry best practices, or our internal processes. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice on our website. The version of this Payment Policy in effect at the time you place an order governs that order.

Outback Shipping Containers LLC · 10000 Wallisville Rd, Houston, TX 77013, USA · Phone: +1 (346) 503-5478 · Email: sales@outbackshippingcontainers.com · Website: https://shippingcontainersoutback.com. For related policies, please see our Privacy Policy, Terms of Service, Refund Policy, Shipping Policy, Sales Tax Policy, and FAQ.