Returns & Refund Policy

This Returns & Refund Policy ("Policy") explains how Outback Shipping Containers LLC ("Outback Shipping Containers," "we," "us," or "our") handles returns, exchanges, cancellations, and refunds for products purchased through https://shippingcontainersoutback.com (the "Site"). This Policy applies to purchases shipped within the United States and is designed to comply with U.S. consumer-protection best practices, Federal Trade Commission (FTC) guidance, Google Merchant Center return policy requirements, and Google Shopping Ads policies. It should be read together with our Terms of Service, Shipping Policy, Payment Policy, Warranty Policy, and Sales Tax Policy. By placing an order, you agree to the terms below.

The following are the exact terms of our published return policy, provided here so they match — word for word — the values submitted to Google Merchant Center: • Countries covered: United States • Policy URL: https://shippingcontainersoutback.com/refund-policy • Returns accepted: Yes — for both defective and non-defective products • Exchanges: Accepted • Product condition: New only • Return window: 14 days from delivery • Return method: By mail / freight • Return label: Customer responsibility (non-defective) — Outback Shipping Containers pays return freight for defective items • Restocking fee: 15% of the product price (non-defective returns and exchanges only) • Refund processing time: 10 business days after the returned item is received and inspected These values are the authoritative source for our Google Merchant Center Return Policy configuration.

This Policy applies to orders delivered within the United States (all 50 states). For any orders delivered outside the United States, please contact us before placing your order for country-specific return terms. All returns are managed directly by Outback Shipping Containers LLC, 10000 Wallisville Rd, Houston, TX 77013.

You have fourteen (14) calendar days from the date of delivery to request a return of an eligible product. Return requests submitted after the 14-day window will not be accepted, except where required by applicable law or covered under our separate Warranty Policy. To start a return, you must contact our support team at +1 (346) 503-5478 or sales@outbackshippingcontainers.com within the 14-day window with your order number, delivery date, and reason for return.

Returned products must be in new, unused condition, in the same condition as delivered, and free from any modifications, alterations, paint, cuts, welds, added openings, structural changes, or damage caused by the customer or third parties. Containers that have been modified, customized, painted, cut, welded, drilled, or otherwise altered after delivery are not eligible for return. Only products originally sold as "new" are eligible under this Policy; used, "as-is," and clearance items are covered exclusively under our inspection and warranty terms and are not returnable for change-of-mind reasons.

We accept returns for both defective and non-defective products within the 14-day return window, subject to the product-condition, restocking, and return-shipping terms below. Defective products (products that arrive damaged, materially fail to match the described condition, or are not wind- and watertight where warranted) are handled under our Warranty Policy at no cost to you. Non-defective returns (change-of-mind, no-longer-needed, ordered-in-error) are accepted subject to the customer-paid return shipping and restocking fee described below.

We accept exchanges within the 14-day return window. If you wish to exchange your container for a different size, condition grade, or configuration, contact us at +1 (346) 503-5478 or sales@outbackshippingcontainers.com. The exchanged item must meet the same "new only" product-condition requirements described above. You are responsible for return shipping on the original item and outbound shipping on the replacement item, and any price difference between the original and replacement product will be charged or refunded accordingly. Restocking fees may apply to the returned item on the same basis as a standard return.

All returns are handled by mail / freight carrier. Because shipping containers are oversized freight, "by mail" means arranged freight pickup or drop-off at a designated depot using an approved carrier. Do not attempt to ship a container using a standard parcel service. After we approve your return, we will provide written return instructions, the return address or depot location, and the required freight documentation. Returns shipped without prior written authorization from Outback Shipping Containers LLC will not be accepted and will be returned to the sender at the sender's expense.

For non-defective returns and exchanges, the customer is responsible for arranging and paying for return shipping, freight, crane, offloading, and any associated logistics costs to return the product to our designated depot in like-new condition. We can, at your request, arrange freight on your behalf and deduct the actual freight cost from your refund. For defective products, damaged-on-arrival products, and orders that materially fail to match the described condition, Outback Shipping Containers will arrange and pay for return freight in accordance with our Warranty Policy — the "customer responsibility" return-label rule does not apply to defective items.

A restocking fee equal to fifteen percent (15%) of the product price applies to all approved non-defective returns and exchanges. The restocking fee covers inspection, cleaning, depot handling, re-listing, and administrative processing. Restocking fees do not apply to (a) defective products, (b) products damaged in transit, (c) products that materially fail to match the described condition, or (d) orders canceled before dispatch in accordance with the cancellation terms below.

The following are non-refundable: (1) custom-modified containers built to your specifications through our 3D configurator, custom quote, or any build-to-order process, except where they fail to meet the agreed-upon written specifications; (2) delivery, freight, crane, tilt-bed, and offloading charges once the container has been dispatched or delivery has been attempted; (3) permits, site-preparation, and third-party fees paid to municipalities, HOAs, or contractors; (4) any product that has been modified, altered, painted, cut, welded, or damaged by the customer or third parties after delivery; and (5) sales tax already remitted to a taxing authority, which is refundable only to the extent permitted by applicable state law.

Standard, in-stock containers may be canceled before dispatch for a full refund, less any documented third-party fees already incurred (for example, non-refundable freight-booking charges). Once a container has been loaded, dispatched, or is in transit, the order is no longer eligible for pre-dispatch cancellation and instead falls under the return terms above. Custom-modified orders may be canceled only before production begins; once fabrication has started, the non-refundable deposit and any incurred materials/labor costs are non-refundable.

You or your authorized representative must inspect the container upon delivery, before signing the bill of lading or delivery receipt. Confirm the size, condition grade, color, doors, floor, walls, roof, and serial number match your order. Any visible damage, defect, or discrepancy must be (a) noted in writing on the driver's paperwork before signing, (b) photographed clearly, and (c) reported to Outback Shipping Containers within forty-eight (48) hours of delivery at +1 (346) 503-5478 or sales@outbackshippingcontainers.com. Signed, un-noted delivery receipts limit our ability to recover freight-damage claims from the carrier.

To start a return, exchange, or refund request: (1) Contact our support team at +1 (346) 503-5478 or sales@outbackshippingcontainers.com within the 14-day return window; (2) Provide your order number, invoice number, delivery date, product description, reason for return, and clear photos documenting the product and any issue; (3) We will review your request and respond within one to two (1–2) business days with a written return authorization, return address, and next steps. Please do not ship any product back without a written return authorization.

Approved refunds are issued to the original payment method used at the time of purchase. Credit and debit card payments are refunded to the same card. ACH and bank-wire payments are refunded by ACH or wire to the originating account. Financed purchases are refunded directly to the loan balance held by our third-party lending partner. We do not issue cash refunds and do not refund to a different payment method or account holder, except where required by law.

Once a return is received at our designated depot and inspected, or once a refund is otherwise approved (for example, after a canceled order), we will process the refund within ten (10) business days. Your bank, card issuer, or lender may take additional time to post the refund to your account, typically five to ten (5–10) additional business days for card refunds and three to seven (3–7) additional business days for ACH and wire refunds. You will receive written confirmation once the refund has been issued from our side.

If your container arrives with visible transit damage or a material defect that was not disclosed at the time of sale, (1) note the damage or defect on the driver's paperwork before signing, (2) photograph the damage and the container's serial number, and (3) contact us within 48 hours at +1 (346) 503-5478 or sales@outbackshippingcontainers.com. We will open a freight or warranty claim and, at our option, repair the container at our expense, replace it with an equivalent unit, issue a partial refund reflecting the diminished value, or arrange pickup and issue a full refund — all at no return-shipping cost to you.

Depending on the nature of the issue, resolution options may include: (a) repair at our expense (minor issues such as door adjustments, seal replacement, or minor leaks); (b) replacement with an equivalent container (significant condition discrepancies or defects); (c) partial refund (minor discrepancies you elect to accept); or (d) full refund with container pickup at our expense (containers that materially fail to match the described condition). We will work with you in good faith to select the most appropriate resolution.

Issues discovered after the 14-day return window may be covered under our separate Warranty Policy, including our Wind & Watertight Guarantee on used containers and our workmanship warranty on custom builds. Warranty claims are governed by the Warranty Policy and are separate from — and do not extend — the return window under this Policy.

Nothing in this Policy limits or excludes any non-waivable rights you may have under applicable federal or state consumer-protection law, including the Magnuson-Moss Warranty Act and applicable state "lemon" and deceptive-practices statutes. Where any provision of this Policy conflicts with a mandatory consumer-protection right that applies to your purchase, that mandatory right prevails to the extent required by law.

We encourage customers to contact us first to resolve any issue before initiating a chargeback or payment dispute with a card issuer or bank. Fraudulent or bad-faith chargebacks (including chargebacks filed after a container has been delivered as ordered and inspected without issue) may be contested with supporting documentation and, where appropriate, referred to collections. Please contact +1 (346) 503-5478 or sales@outbackshippingcontainers.com and give us a reasonable opportunity to resolve your concern first.

We may update this Returns & Refund Policy from time to time to reflect changes in law, logistics, product offerings, or our business practices. The version in effect at the time you place your order governs that order. The current version is always available at https://shippingcontainersoutback.com/refund-policy and is dated at the top of this page.

For questions about this Policy, to request a return authorization, or to check the status of a refund, contact Outback Shipping Containers LLC — 10000 Wallisville Rd, Houston, TX 77013. Phone: +1 (346) 503-5478. Email: sales@outbackshippingcontainers.com. Business hours: Monday–Friday, 8:00 AM – 6:00 PM Central Time. We aim to respond to all return and refund inquiries within one to two (1–2) business days.